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Heart rate no longer tracked on runs.

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‎08-20-2019 16:59 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-20-2019 16:59 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

I didn’t change anything and my hear rate is still tracked on my dashboard. Just not on my runs. What gives?

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‎08-21-2019 11:34 - last edited on ‎01-31-2025 10:58 by Fitbit Moderator

‎08-21-2019 11:34 - last edited on ‎01-31-2025 10:58 by Fitbit Moderator

@LPT1989 Welcome! It's great to see you around! 

Thank you for reporting this. The team is aware of this issue and it currently investigating it so hopefully they will find a solution soon. I appreciate your patience in this matter.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-01-2020 07:54

In response to AlvaroFitbit

‎09-01-2020 07:54

Any update? I'm not surprised this is still an issue. If I want my heart rate and elevation tracked while on a run, I have to track a run on my phone while also tracking a separate run on my watch. If I only do one of them, I don't get all of the same information, such as heart rate, map, elevation gain, etc. 

 

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