Heart rate not displaying on Charge 4 or Fitbit app

[ChrisvA60]

Hi,

I received my C4 today to replace my C3 - charged it, installed it, and it automatically performed a firmware upgrade.

All seems to work, except  the heart-rate is no displaying; greyed out and display '--'. in the app (iphone), I have heart-rate data up to the switch from C3 to C4. I did a reboot of the C4 and iphone etc ... no avail.

I assume the C4 has a broken heart-rate sensor ? Can some-one confirm this ?

Chris

Belgium

Moderator edit: updated subject for clarity

[SunsetRunner]

Me too, nothing in app or on fitbit.  So aggravating.  

Also, why aren't people reading these post correctly? 

[Toffeedog18]

Hi had my charge 4 today the heart rate isn't showing on fitbit like others. I tried to reset it but when I'm pressing the sides it doesn't do what its supposed to do. This is an upgrade from charge 2 which has just died on me. Not impressed 🙄

[AndreaAles]

Have you managed to solve this?

I can’t read the replies to your post

[johnnywalker72]

try turning gps on. when i switch off gps, no luve heart rate measurements on watch face, but it works when i switch gps on.

in fact it works with gps off as well. so basically i switched gps on and then off a few times and suddenly it is working now.

Moderator edit: merged reply

[Lascard]

HI,

Just received my new Fitbit. I reset it per the support recommendation and unfortunately it still doesn't work.

I received an email from the support, I replied and waiting to hear back from them.

Not sure this device is prime ready if it does track properly your heart rate,...

[DNF]

I have given up on my Fitbit charge four. It does not accurately record distance or heart rate. It is impossible to see in any kind of glare or bright light.

Sent from my iPhone

[nijoth]

So of we have tattoos it wont work? That should be a big  warning about that before we buy:(

[Seldyts84]

Thank you! All I had to do for this to work was switch arms 😂 I was getting really frustrated. Bloody tattoo's!

[Resad]

I don’t remember turning it off, but when I went to settings it was turned off and I turned it back on. 

thank you so much for your advice 

[stephforsteps]

Hi - My fitbit stopped registering my heart rate, steps, distance, everything, this summer. I tried rebooting it, reinstalling the app, everything. 

I had honestly just given up on the thing and was going to buy an apple watch. 

But now I wanted to give it to my son, but I can't get the thing to work...still. Have again rebooted it, reinstalled the iPhone app on iphone 10, and the heart rate, everything, is just -- or greyed out, on the watch and the app shows no data being registered.

I have tried contacting customer service via chat but now this watch is 14 months old. Is there any way to get it working or is it just a brick? 

[Lars1]

Jag vet om  skulle  lovar  dig om fixar  det  puls  jag verkligen för dig