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Heart rate not tracking and battery not staying charged

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‎07-09-2019 13:14 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-09-2019 13:14 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

I have had my Fitbit for 14 months. Last week the heart rate just quit tracking. I have tried cleaning it, resetting it, turning the HR off and on in the app and nothing works. Then last week 2 days after the heart rate quit working the battery started fully draining in less than 24 hours. I have to charge it every morning just to be able to wear it during the day. I use to be able to go 5 to 6 days without charging it.  It is not that old. It should not be having these problems. Has anyone else experienced this after owning it for just a year? Any suggestions on anything else I can try? 

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3 REPLIES 3

‎07-09-2019 13:21

‎07-09-2019 13:21

Looking for the same solution to that same problem

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‎07-09-2019 18:46

‎07-09-2019 18:46

Add me to the list.  Mine stopped tracking my heart rate last night.  The rapid battery discharge started two days ago.  This seems to be more than just a coincidence that 3 of us are having the same problems at the same time.  Has Fitbit updated the operating system?

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‎07-09-2019 20:02

In response to Chemdoc48

‎07-09-2019 20:02

I am having exactly the same problem. I have tried all the troubleshooting tips given online and none worked. I just finish chatting with Customer Support and they were not helpfull.

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