Heart rate not working on my Charge 2

[SunsetRunner]

I have a Charge 2. I am no longer getting heart rate info which also means only basic sleep info. I have done all suggestions in help with no luck.

Moderator edit: updated subject for clarity

[JuanJoFitbit · Accepted solution]

@SunsetRunner Welcome to our Fitbit Community. Regarding the heart rate tracking issue that your Charge 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

In order to avoid providing the same information, please let me know what troubleshooting steps you have tried. In the meantime, try the troubleshooting steps that are listed in this help page. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Hope this helps.

[SunsetRunner]

I have tried all the help suggestions from the app and website except deleting the app and reinstalling or going back to factory settings. That seems drastic when everything was working until about 2 weeks ago and even then it sometimes works. I even did the restart - got the "I needed that" message so it must have worked. What now?

[JuanJoFitbit]

@SunsetRunner Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

[SunsetRunner]

My heart rate began working again a little while after the reset. Not sure if that is what did it or if just one of those technical glitches. Thank You for the suggestions, Ruth

[JuanJoFitbit]

@SunsetRunner That's great news! I'm so glad to hear that the your Fitbit device started to track your heart rate properly again. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀