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Heart rate not working on my charge 3

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‎09-20-2021 08:53

‎09-20-2021 08:53

I tried everything:  Uninstalling Fitbit app.....reboot Charge 3 countless times....turned off Heart monitor and back on.....anything else i can do?  Thanks!!

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‎09-20-2021 11:05 - last edited on ‎11-15-2024 13:08 by Fitbit Moderator

‎09-20-2021 11:05 - last edited on ‎11-15-2024 13:08 by Fitbit Moderator

@cashthedog I hope you're doing well.

Thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-20-2021 11:18

In response to AlvaroFitbit

‎09-20-2021 11:18

Thank you yes I contacted Support already!
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‎09-26-2021 10:05 - last edited on ‎11-15-2024 13:08 by Fitbit Moderator

In response to cashthedog

‎09-26-2021 10:05 - last edited on ‎11-15-2024 13:08 by Fitbit Moderator

@cashthedog glad to hear about this. Hopefully our Support team will have options for you so you can get back on track.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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