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Heart rate on Charge 2 not working

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‎01-05-2019 00:17 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎01-05-2019 00:17 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

Hi all, 

I have been using my charge 2 for a year and a half now. Today the heart rate on the monitor stopped showing any reading. It is just the "-". I tried troubleshooting following instructions from Fitbit online. But still not working. Anyone here can help? What is the lifespan of the fitbit? It is time to buy a new one? 

 

 

Moderator edit: updated subject for clarity

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‎01-06-2019 08:28

‎01-06-2019 08:28

@HoneyLemon It's great to see that you've visited the Fitbit Community! Sorry to hear that your heart rate sensor isn't working. Try cleaning the contacts including using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this restart your device and see how it behaves. Additionally turn off the HR sensor, save and sync then turn it to auto, save and sync again.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-07-2019 06:02

In response to AlvaroFitbit

‎01-07-2019 06:02

Hi @AlvaroFitbit

 

Thank you for you help. The problem is the green light on the back of the tracker doesn't flash anymore which is the reason HR monitor stopped working. What suggestion do you have in this case? 

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