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Heart rate on Charge HR isn't syncing

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‎03-27-2019 11:35 - last edited on ‎10-03-2020 10:20 by Fitbit Moderator

‎03-27-2019 11:35 - last edited on ‎10-03-2020 10:20 by Fitbit Moderator

When I exercise, my heart rate increases on my hr...but not on my fitbit ap.

When I sync my fitbit, everything syncs except for my heart rate.

How do I get the heart rate to sync?

 

 

Moderator edit: updated subject for clarity. 

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