Heart rate readings way off

[Shemmer]

I had not synced my tracker in a few days.  Now that I did the readings over the last 3 days are way off.  Says I peaked at 161bpm for four hours, I have 14 hours  of cardio and the rest is high end fat burn.  I’m pretty sure I’d be dead

[JuanJoFitbit]

Hi, @Shemmer. It's great to see you in our Fitbit Community. Regarding the heart rate accuracy issue that your Charge 3 has experienced, I'd like you to restart your Charge 3 as described in this help article.

After trying this, monitor your tracker during the next 24 hours and see if it tracks and records your heart rate readings more accurate.

Hope this helps.

[Shemmer]

Thanks Juan, I did that this morning, still the same, I’ve been sitting at my desk for an hour, it’s telling me my heart rate is 126BPM
Shem
Sent from Mail for Windows 10

[Mars53]

I did that. Will check the results for the next couple days. Thanks!

Sent from my iPhone

[JuanJoFitbit]

@Shemmer Thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

@Mars53 Thank you for taking the time to try the recommended troubleshooting steps. Let me know how it goes and I'll be happy to follow up accordingly.

See you later.