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Heart rate sensor lights not turning off on Charge 2

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‎08-12-2019 04:33 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-12-2019 04:33 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

For some reason the heart rate sensor lights on my Charge 2 just wouldn't turn off. They are glowing brightly and as a result of it the battery is draining out in a matter of few hours. Also the Fitbit has stopped sensing the heart beat. Anyone else facing a similar problem? 

Already tried resetting the Fitbit and turning on and off the heart rate sensing. Its presently on auto . Even if I turn it off from the settings the lights don't seem to turn off15656100857272374701201154175913.jpg

 

 

 

Moderator edit: updated subject for clarity

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‎08-13-2019 08:09 - last edited on ‎06-24-2025 05:57 by Fitbit Moderator

‎08-13-2019 08:09 - last edited on ‎06-24-2025 05:57 by Fitbit Moderator

@Teji, welcome! It's good that the community is growing! 

Let me help you with your Charge 2 heart rate sensor not working correctly and thank you for troubleshooting this issue. Since the issue persist please let our Support team know about it. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-17-2020 23:00

‎04-17-2020 23:00

Did you ever get a solution for this problem?  My Charge 2 is doing the same.  Not turning off at all.

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‎04-18-2020 02:43

In response to RiaanV

‎04-18-2020 02:43

I did have a chat with the customer care regarding this. But the only
option they had was to change the device. Since my fitbit was out of the
guarantee / warranty period nothing could be done .
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