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Heart rate sensor on Charge 3 is scratched

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‎06-20-2021 06:59 - last edited on ‎06-21-2021 04:27 by Fitbit Moderator

‎06-20-2021 06:59 - last edited on ‎06-21-2021 04:27 by Fitbit Moderator

IMG_20210620_205425.jpg

Does the heart rate sensor still work 100% accurate while it got scratches like this picture above? I usually clean by my own hand with cleaning foam., why it got so many scratches? 

 

 

 

Moderator edit: subject for clarity

 

 

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‎06-21-2021 04:31 - edited ‎06-21-2021 04:33

‎06-21-2021 04:31 - edited ‎06-21-2021 04:33

Hello @ccdarin. It's nice to see you around! 

 

Thank you for the information and for the picture. Regarding your question, I'd like to let you know that while it can still work, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

On a side note, I'm not sure what could have caused the inconvenience but for tips on how to clean your Charge 3, I recommend following the instructions here: Wear & Care

 

In addition, please stop wearing your Charge 3 for now and follow the instructions that our Support Team will be providing.  

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.

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‎06-21-2021 04:31 - edited ‎06-21-2021 04:33

‎06-21-2021 04:31 - edited ‎06-21-2021 04:33

Hello @ccdarin. It's nice to see you around! 

 

Thank you for the information and for the picture. Regarding your question, I'd like to let you know that while it can still work, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

On a side note, I'm not sure what could have caused the inconvenience but for tips on how to clean your Charge 3, I recommend following the instructions here: Wear & Care

 

In addition, please stop wearing your Charge 3 for now and follow the instructions that our Support Team will be providing.  

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
Best Answer