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Heart rate sensors not working

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‎05-28-2020 02:55 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎05-28-2020 02:55 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

Suddenly stopped working in the last 3 days.  No green light working.  I've turned off and on, resynched, done everything I can think of as per any guidance on line and still nothing. 

Help? 

 

Moderator Edit: Clarified subject

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‎05-29-2020 19:37

‎05-29-2020 19:37

Hi @Mrslooby68, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. If you haven't already done so, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes. Such information was really helpful for other users that were experiencing the same uncommon behavior.

 

Looking forward to your reply, let me know if you have any additional questions.

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