05-29-2020
09:28
- last edited on
09-08-2020
09:30
by
MatthewFitbit
05-29-2020
09:28
- last edited on
09-08-2020
09:30
by
MatthewFitbit
My heart rate stopped showing up yesterday. It came back for about 1/2 hour but hasn’t registered since. The green light is going on and all other stats are showing up.
Moderator Edit: Clarified subject
05-29-2020 19:53
05-29-2020 19:53
i @Anner16, welcome to the Community Forums!
Thanks for bringing this to our attention and for the details that were shared in your post. If you haven't already done so, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes.
Let me know if the issue persists and if you have any additional questions.
06-04-2020 11:03
06-04-2020 11:03
I had been using the HR, I know how to use it. No matter what I did it would not work. Then it started rapidly scrolling through all the screens at times. After that it started turning the features on/off such as notifications, alarm, stopwatch. Then, it just went blank. I tried charging it, the display would only show the battery. I assume it is gone. I have seen so many other similar complaints on here, I am wondering if Fitbit is trying to get everyone to buy the new one and phasing out the 2.
03-14-2021 18:05
03-14-2021 18:05
Facing exactly similar issue now. Tried all these tricks of re-start the device, no help