Heart rate stopped working-Charge 3

[AshleyRayna]

The HR feature stopped 3-4 days ago. I’ve made sure it’s on, rebooted the device, removed and reinstalled the device, and cleared all the data. What gives!? Any ideas?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @AshleyRayna.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

 In addition to the regular restart, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

Please also turn heart-rate off and back on. For instructions on how to navigate your Fitbit device, please visit this article.

Hope this helps.

[AshleyRayna]

Thank you so much - unfortunately none of these steps solved the problem.

[EdsonFitbit]

Thanks for your response, @AshleyRayna.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.