Heart rate when not wearing

[SueMomma622]

My charge 2 actually shows heart rate when I’m not even wearing it.  

[HeydyF]

@Greddy, I hope you are doin' great! Has Customer Support get in touch with you? If so, could you please tell me what did they tell you? If not, could you please double check your inbox? And keep me posted! 

@Shiggs11 thanks for the update! Sounds awesome that our team has sent you a replacement to get you back on track. If you need anything else, don't hesitate to keep me posted! 

Have a nice day guys! 

[Greddy]

Yes they contacted to ask my country of residence and date of purchase to determine whether they could help me. Hopefully they can resolve this and it is a faulty product rather than an indication that the Fitbit doesn’t actually track heart rate, but guesses it...

Sent from my iPhone

[HeydyF]

Hey @Greddy, how are you today? I hope that the resolution you are gonna get from Fitbit Support will be as helpful as possible. Please keep me posted about it. 😉 

Have a nice day! 

[SueMomma622]

I’m sure the Fitbit support team will get this problem corrected for you. They are awesome. Good luck!

Sent from my iPhone

Moderator edit: personal info removed

[HeydyF]

Hey @SueMomma622! That is right! Our Support team is simply the best! And have different options to offer to the users so they can keep the motivation and don't leave their activities behind.

Have a nice day my friend! 

[avrilathens]

That worked for me and still is after several days. Thanks!

[HeydyF]

Hey @avrilathens, welcome to the Community and thanks for the update! Sounds pretty great that the heart rate of your Charge 2 is working fine. If you have further questions or comments, let me know! 

Have a nice day! 

[Harriet852]

Hi,

I've had my Versa Fitbit for several months (love it) however, I can't wear my fitbit at work and there hasn't been a problem except for in the last 3 days it has just started to guess my heart rate (really high), gives me extra calories (almost double) and tells me I'm at asleep during the hours I'm not wearing my Fitbit (the solid blue -  like when you fall asleep for less than 3 hours).  On the 2nd day of the Fitbit guessing, an update came through, which I installed, however, on the 3rd day I still had the same problem.

I've seen your responses which says to turn the HR off and to sync - however, where do I find this?

Thanks

Lesley

[HeydyF]

Hey @Harriet852, let me give you a warm welcome to the Community! Yes, In order to fix this, here you'll find some troubleshooting you can follow: 

- Try changing the setting (either Auto to On or On to Auto) and then syncing your watch. To find the heart rate sensor options, just go to the Settings on your Versa, then scroll down and you'll find heart rate. 

Give it a try and let me know how it goes! 

[misskeets]

Hi, I've tried all these suggestions too  and I'm having the same issue with my Charge 2 (guessing my HR when I'm not wearing it). My HR is also consistently 15-20bpm higher than a manual check.

In summary, here's what I've tried:

1) restarted it

2) turned HR off, sync, then to auto, sync - this worked this morning for a little while, went to "--" after about 10 secs

3) when 2 stopped helping, I repeated step 2 but switched it to on

I'm running the latest firmware (22.22.55.2) and software.

Mine has been in my handbag for about an hour now and is still reading a HR of 106bpm. I'm a naturally anxious person, but I doubt I'm projecting my HR through solid surfaces!

Has been happening on and off since the last update. Before that my app wasn't displaying live HR at all, and now it says my resting HR has increased by 12bpm in the last month, which is admittedly possible, but I suspect it is related to the HR issue. 

Help would be appreciated.

[HeydyF]

Hey @misskeets, I hope you are doin' fine! I appreciate the time you have taken to try to fix this issue. Since it persists, I have escalated your case with our Support team for them to further assist you, so please keep an eye on your inbox. 

I'll be around! 

[SueMomma622]

Mine is doing the same thing. I can be on the treadmill and it reads “- -“ and am also noticing a higher rate than the actual rate. I have an issue with my heart where it can race. I often see my heart is beating 100 and then when I take it with my own fingers I know it’s beating at 65. I’ve tried the same things to no avail.

Sent from my iPhone

Moderator edit: personal info removed

[HeydyF]

@SueMomma622, it is great to see you around more often! Just to confirm, I'd like to know if you already tried the following so your Charge 2 reads your BPM instead of just this "--": 

    a. Switch HR setting to off and sync.
    b. Switch HR setting to Auto and sync.
    c. Wait at least 60 seconds before checking heart rate again

    d.  Restart the Charge 2 

    e. Review the wearing tips in this post

     f. Just in case, review the factors that could impact your heart rate readings 

Let me know how it goes! 

[misskeets]

Hi there

Yes, I have tried these steps. They worked for.me initiay but had the same problem almost immediately.

I was contacted by Fitbit support quick smart (less than 24 hours), who confirmed that I had a faulty unit and they have sent a replacement 👍

I was impressed with the response time.

Get Outlook for Android

[HeydyF]

Thanks for the update @misskeets! Sounds awesome that our Support team will sent you a replacement to get you back on track. I know it, they are simply the best. 😉 If you have further questions or comments, please let me know! 

Have a nice day! 

[SueMomma622]

Hello. Yes I’ve tried this twice now and last night while I was in the shower my husband said he kept checking and it was showing a heart rate then I had the dash marks again.

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Moderator edit: personal info removed

[HeydyF]

Thanks for taking the time to try the tips that I posted @SueMomma622! Oh! So after a few minutes of not wearing it, the Charge 2 is showing the two dashes and not an imaginary heart rate. How long after you take it off do the dashes appear? Please keep an eye on this and let me know how it goes. 

I'll be around! 

[SueMomma622]

The other night while taking my shower it showed a heart rate while I was not wearing it.  Then when I put it on it shows the dashes.  Yesterday and today it will sync with my phone and is only showing a resting heart rate.   Very frustrating as I watch my heart rate   All the time

[SueMomma622]

It shows a heart rate when I’m not wearing it and then shows the dashes frequently. I now have the problem of it not showing a heart rate on my phone except for the resting rate. Very frustrating

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Moderator edit: personal info removed

[Greddy]

Fitbit sent me a replacement Fitbit, but the problem persists. I suspect that it is evidence that the hr monitor is so inaccurate that the numbers actually rely on movement rather than any actual measurement of heart rate. I feel pretty disappointed about that, and don’t think any number of replacements will fix it 😞

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