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Heartrate and sleep

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Hi there for the last 10 days my Fitbit Charge 3 is not showing my heart rate or tracking my sleeping pattern. I have followed all the troubleshooting on the website with still no joy. I have reboot device several times and it is still not picking it up.

Please advise

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That’s how my issues started and nobody could advise...then the tracker vibrated madly and changed screens from DND/SLEEP back to home screen...battery ran down very quickly and then tracker died completely...if you are within your warranty period, I strongly suggest you demand a replacement immediately and insist it is a brand new replacement and not a factory refurbished one !!! Hope this helps

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Thanks for the feedback. I also had the same issue with the battety that is now not lasting 2 days. It is redicilous as the watch was not cheap. Unfortunately mine is 2 years old already so doubt if I will have any joy to get this sortedSent from my Samsung Galaxy smartphone.
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