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Heartrate on Charge 4

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‎10-29-2022 15:32 - last edited on ‎12-13-2022 15:36 by Fitbit Moderator

‎10-29-2022 15:32 - last edited on ‎12-13-2022 15:36 by Fitbit Moderator

I have been having problem with heartrate shown on Charge 4 while on treadmill. Heartrate on Fitbit keeps dropping. Today, after being on Treadmill at least 20 minutes I looked down and it showed rate at 110 and then it dropped down to about 80 and kept going down. I have band as tight as I can get it on my wrist. I have stopped treadmill and taken pulse manually using stopwatch and pulse was over 100 but on fitbit it was showing 80. Any suggestions on how to correct this would be appreciated.

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‎11-01-2022 14:31

‎11-01-2022 14:31

Hi there @gjgjrcpa. Welcome to Community Forums.

 

I appreciate you share your experience and the troubleshooting performed. I'd recommend you follow check this article, What factors can affect my heart-rate reading on my Fitbit device? and How do I track heart rate with my Fitbit device?.

 

Also you can restart your device.

 

Have a good one.

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