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Heartrate sensor stay on all the time even when not on arm

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‎09-18-2019 19:22 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-18-2019 19:22 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

Why does my heartrate sensor stay on all the time even when I take it off for the night? Phone calls are showing the last person I talked to not the actual person that is calling. How can I fix this?

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‎09-19-2019 08:40 - last edited on ‎01-31-2025 09:57 by Fitbit Moderator

‎09-19-2019 08:40 - last edited on ‎01-31-2025 09:57 by Fitbit Moderator

@Donnaker2956 Welcome! It's nice to have you on board!

Thank you for your inquiries. For the heart rate sensor, it could be that it is in the On setting. Turn the heart rate off, save and sync then turn it to Auto save and sync again.

Regarding the call notifications, the team is aware of this issue and working on finding a solution. I do appreciate your patience in this matter.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-19-2019 18:32

In response to AlvaroFitbit

‎09-19-2019 18:32

Thank you so much, turning the heartrate off and syncing then back on
worked, it was in auto I cut that off then put back to auto and the sensor
lights now go off like supposed to. Now if they can find out how to get the
actual person calling to show up instead of the last person I talked to.
Again thank you so much, I thought I was going to have to buy a new Fitbit.
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