Help - how to change goal start date

[Nicki-noo]

I need to change my start date BACK to the day I got my Fitbit because it's now showing that I haven't lost any weight. I've tried to do this the traditional way on the app and it won't let me save it, I guess becaus the date is in the past?? Is there way of doing it on the website which I can try?

[CEEJAY1407]

I have been trying fpr three days to do this and my start date still won't 'stick'.  I've tried both suggestions of trying it on an app and the website.  Any other suggestions would be greatly appreciated.

[MariamV]

@CEEJAY1407 thanks for stopping by! Check out this post by @SebringDon and he's providing a nice workaround for this. Give it a try and let me know how it goes! I'll be around  

[CEEJAY1407]

Thanks Mariam,  I had tried that and it still wouldn't stick 😞  I even tried reseting my phone's date to 1 Jan and then reset my goal.  That worked for a brief period, until I changed the phone's date back to today's date.  The other weird thing is that although I changed the goal date again today.  It still reads 18 Jan.  I can't work out why there would be a dial to change the start date, if you can't actually change the start date. 

[MariamV]

@CEEJAY1407 thanks for getting back to me! I tried replicating this on my Dashboard and it did go through. Let me share with you what I did and please let me know if it works on your Dashboard too:

1. Go to your Food Log and locate your Food Plan

2. Scroll all the way to the right until you find the Edit Plan option:

3. Then you should have an option to edit your Weight Start Date:

4. In my case, I changed my weight goal date to from Jan 1, 2017 to Dec 31, 2016:

5. After that I changed my starting weight to 55 kg and clicked Save:

6. Then the change must be reflected where your old weight goal date was:

I really hope this helps! Keep me posted. 

[CEEJAY1407]

Thank you again for your detailed response. I am able to do what you have recommended and have done it several times before I posted and although it allows me to change the date, the date will never stick. This happens on both my dashboard on the website and the app. It is so frustrating!!!

Cherisa

Moderator edit: removed personal info

[MariamV]

@CEEJAY1407 thanks for getting back to me! Well, that's pretty weird. So you're saying that your Dashboard gets stuck on the sixth step from the post above?If possible could you please post me a screenshot so that I can see what you're seeing. I'll be looking forward to your new comments! 

[CEEJAY1407]

Hi Mariam,  Thank you again for your patience.  Here are the screenshots which will hopefully explain what is happening.

Step one - get into edit goal screen - which you can see I have done.

Step 2 - edit goal start date to 1 Jan 17 - then I hit save.

Once I have finished the next few screens, it reverts back to the start showing the wrong date.

Aaaaaarrhhhhhh!!!!!  I have even tried new goal and that didn't work.  

Thank you again.  I appreciate you sticking with me on this.

Cheers

[MariamV]

@CEEJAY1407 thanks for getting back to me and for trying every steps I posted here. I certainly appreciate your patience about this. Thanks a million for the screenshots! Hey, this made me think that perhaps your browser is saving cookies and cache that's not letting you make the change on your weight goal date. Therefore, I suggest logging out from your Fitbit account and then I recommend clearing your browsers cookies and cache. After that, log back in to your account and then follow the steps to change the date once again. If that doesn't do it then I recommend trying with a different browser. I really do hope this helps! Keep me posted with the outcome. 

[CEEJAY1407]

I was sure that suggestion was going to work!  But it didn't   I offically give up.  I can't afford to waste any more time.  I have changed my date to 1 Feb and I'll just have to pretend it says 1 Jan.  Thanks a million for all your suggestions.  I really appreicate it.  Cheers

[MariamV]

@CEEJAY1407 thanks for getting back to me! That's indeed unfortunate, and believe me I wanted this sorted out for you as soon as possible.  Seems like the best course of action would be contacting our Support Team for further assistance. They definitely have the proper tools to take a deeper look into your tracker's behavior. When you contact them, please mention them all the troubleshooting steps you've done so far to fix this. By doing that you'll be helping them to provide you with a quick follow up. 

I'll keep my fingers crossed and let me know how it goes! 

[CEEJAY1407]

Thanks Mariam, I appreciate all your help.  I will get in touch with the support team.

Cheers

Cherisa

[MariamV]

@CEEJAY1407 it's lovely hearing back from you! The best of luck for you, I'll keep my fingers crossed!  Let me know how it went with our Support Team, I'll be around! 

[JTF195]

I've been trying to change my plan start date as well, and the "Edit Plan" button (as seen in screenshots above) is no longer linked to anything, and clicking it does nothing.

In fact, when viewing the page with a dev console open, clicking the button yields the following errors

In Chrome:

Uncaught TypeError: $(...).foodGoalModal is not a function
 at HTMLAnchorElement.<anonymous> (log:4567)
 at HTMLDivElement.dispatch (eval at module.exports (addScript.js?5620**********************:9), <anonymous>:3256:9)
 at HTMLDivElement.eventHandle (eval at module.exports (addScript.js?5620**********************:9), <anonymous>:2875:28)

In Firefox:

TypeError: $(...).foodGoalModal is not a function[Learn More] log:4455:3
<anonymous> https://www.fitbit.com/foods/log:4455:3
dispatch https://assets.fitbit.com/production/app.layouts.base.13.js.0747453ec8680fd7a9ac3d7b9c3c9291.js%20line%2066%20%3E%20eval:3255:15
eventHandle https://assets.fitbit.com/production/app.layouts.base.13.js.0747453ec8680fd7a9ac3d7b9c3c9291.js%20line%2066%20%3E%20eval:2875:6

[MariamV]

@JTF195 thanks for stopping by! I tried replicating this on my Dashboard and the "Edit Plan" button is still working for me. Have you tried clearing cookies and cache? If you haven't already please do so. Thanks for including the error messages you get from the dev console. Could you attach a screenshot of what you're seeing on your Dashboard when attempting the steps above?

I'll be looking forward to your new comments! 

[JTF195]

Well, this is what it looks like:


Only, clicking the button does nothing

I've tried Chrome 60, Firefox 55, and Edge 40 on my PC
Chrome 60 and Firefox 53 on my Ubuntu laptop
Chrome 60, Firefox 55, and Safari 10.1.1 on my Mac

and Chrome on my Android phone

Of all those browsers/device combinations, the ONLY one that worked was Safari.

[MariamV]

@JTF195 thanks for getting back to me! For some reason the screenshot you posted isn't visible for me. Check this out:

If possible please attach the screenshot again. 

Thanks for trying all the browsers you listed. This definitely sounds a bit weird. Have you checked proxy settings or permissions blocked. Do let me know! 

[TinoLeia]

This worked perfectly for me. Thanks!

[MariamV]

A warm welcome to our new friend @TinoLeia! I'm glad this helped you. Feel free to post back! 

Also, I'd like to invite you to our Lifestyle Discussion Forums. There are lots of interesting topics; my favorite is "Eat Well" since I love food! 

Hope to see you around more often!

[Brennilee]

Thank you1 worked great!  very easy to do! :-). 

[MariamV]

@Brennilee thanks for joining us! It's great to know that your everything is properly working now. 

Feel free to post back!