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Honor 7 lite not pairing with Charge 2

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‎03-22-2019 14:43 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-22-2019 14:43 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

I have an Honor 7 Lite and a Fitbit Charge 2. I have some problems with connecting devices. I got this thing as I gift and it can't be connected to my phone. Will I ever be able to use my phone with the watch?

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎03-22-2019 21:40 - edited ‎03-24-2019 11:11

‎03-22-2019 21:40 - edited ‎03-24-2019 11:11

Welcome to the forums!

Is it on the phone supported list?  It takes time to test all the new phones coming out

Supported Phones

 

I'm sure it will get added at somepoint

 

Keep checking!

 

 

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎03-24-2019 11:06 - edited ‎03-24-2019 11:07

In response to WendyB

‎03-24-2019 11:06 - edited ‎03-24-2019 11:07

@SunsetRunner  Welcome! It's great to see you around! 

 

Sorry to hear that you can't setup your Charge 2 with your phone. As @WendyB explained your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

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