Horizontal Black Lines On My Charge 3

[Petetowy]

Hi. I have had my Charge 3 just over two years and very recently horizontal lines have appeared on the screen. Is there anything I can do to rectify this or has the device come to the end of it’s working life? If it’s the latter then I’m very disappointed that it has such a short life span.

regards.

peter.

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Petetowy.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3.

I would recommend restarting your Tracker by following these steps.

Whether this doesn't help, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Hope this helps.

[Petetowy]

Hi.
Many thanks for your advice however, I have already tried this as it was suggested in the forum but with no success. Does this mean that the device has come to the end of its life? if so I’m very disappointed that it’s only lasted just over two years.
Regards
Peter

Sent from my iPhone

[ljohn51]

the same thing has just started happening with mine. I have done all the suggestions and the lines are getting worse. I've had this for a little over a year and a half. My trusty One is still working.

[EdsonFitbit]

Thank you for your responses, @Petetowy @ljohn51.

Thanks for following our troubleshooting steps.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.

[ljohn51]

It died one day and no return. I have purcjased a Charge 4 with the warrant plan so if it dies I hope it does in the first year.

[EdsonFitbit]

Thanks for your response, @ljohn51.

Congrats on your new Fitbit Charge 4. 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

You can check the product manual of your Tracker here.

If you have any question, please let us know.

[ljohn51]

Now I want my money refunded for the yearly membership that was supposed to come with 3 months free but it says my subscription runs out on 7/5/22 and you have already charged me the 79.99!, shouldn't I have been notified when the yearly was coming due and chrge me after the 3 months ran out?Where are the free three months?.

[EdsonFitbit]

Thanks for the update, @ljohn51.

For information about refunds, please get in touch with Customer Support. They will let you know how to proceed.

Feel free to contact us at any time.