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Horizontal black lines on Charge 3 display

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‎02-17-2021 17:44 - last edited on ‎02-18-2021 05:39 by Fitbit Moderator

‎02-17-2021 17:44 - last edited on ‎02-18-2021 05:39 by Fitbit Moderator

Hi, I see lines on Charges screen. I have already restarted it and also changed the clock face. It is really not usable. Appreciate your feedback on other options available to fix it. 

 

Thank you! 

 

 

Moderator edit: word choice

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‎02-18-2021 02:14

‎02-18-2021 02:14

Fitbit's advice for those having this problem is at Check here for help with Charge 3 screen issues - Fitbit Community

 

As you've already tried the restart it sounds like you need to contact customer support. They can check your warranty status and advise on your options.

 

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‎02-18-2021 05:28

In response to SteveH

‎02-18-2021 05:28

Hello @LFMN, welcome to the community forums! @SteveH, it's great to see you around and thanks for your great input! 

 

Thank you for the troubleshooting steps you've followed! As @SteveH mentioned, the best way to get help is to contact our Support Team. You can contact them through chat or over the phone. Click here to get connected. 

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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