help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Horizontal black lines on Charge 3 screen and broken wristband

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-02-2020 02:08 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

‎11-02-2020 02:08 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

Hi, my Charge 3 is showing horizontal lines that are increasing over time and I can’t barely see the screen now.

 

Have performed short reboot, changed the clock face and performed the long restart but the lines won’t disappear.

 

Also, the wristband is broke. I am surprised as I have only had my Charge 3 for 10 months, have been super careful and this hasn’t happened with my previous Charge which I owned for 2+ years.

 

Could you please help?

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎11-02-2020 07:20

‎11-02-2020 07:20

@AnaAR Thanks for stopping by! 

 

Let me help you with your Charge 3 screen showing lines and the damaged wristband. Also thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎11-02-2020 07:32

In response to AlvaroFitbit

‎11-02-2020 07:32

Thank you Alvaro. I received the email and look forward to hearing from the Support Team soon.

Best Answer
0 Votes