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Horizontal lines across top of screen

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‎01-31-2020 16:20 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎01-31-2020 16:20 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

I bought my Charge 3 on 12/15/18 so the warranty just expired last month and now I have horizontal lines going across the top of the screen.  I’ve followed all the suggestions on here but nothing has worked.  Am I stuck just buying a new one or are there any other suggestions?

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‎02-01-2020 04:54

‎02-01-2020 04:54

@lynnr_98 

This sounds like a hardware issue and not something a restart will fix.  Please contact Fitbit Customer Support for further resolutions.

 

Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-01-2020 04:54

‎02-01-2020 04:54

@lynnr_98 

This sounds like a hardware issue and not something a restart will fix.  Please contact Fitbit Customer Support for further resolutions.

 

Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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