Horizontal lines on Charge 3 display

[MelMD]

Hi, unfortunately I have horizontal lines on my display as though the screen is about to stop working. I have charged my Fitbit and also restarted it (even long restart) and they haven’t gone away. It’s very difficult to use the watch. I only bought this last Christmas. Can this be arranged so that I can keep using the watch please, since otherwise I was using it regularly without issues. 

Should you require more information or a photo of the watch, please let me know. Thanking you.

Moderator Edit: Clarified subject

[AlvaroFitbit]

@MelMD It's great to have you here! 

Let me help you with your Charge 3 screen showing lines and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[MelMD]

Thank you for referring the issue. Appreciated.
Melanie

[AlvaroFitbit]

@MelMD glad I could help.

Make sure you provide all pertinent information to our Support team as this helps them when reviewing your tracker's warranty status and speed up the process.

Keep me posted on the results.