Horizontal lines on Charge 3 screen

[Kitteness]

This morning my Fitbit was fine, but when I put it on charge I noticed white horizontal lines on my screen and my Fitbit not acting right at all. It won’t do any commands I’m telling it to do, it just does what it wants to. The screen moves on its own. I’ve tried many troubleshooting techniques and nothing has worked. It’s never been wet. I got it for Christmas so it’s not even that old.

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome on board @Kitteness, it's nice to see you around here! Thanks for taking the time to try many troubleshooting techniques in order to solve the issue with your Charge 3 screen. Nice way to go! 

While reading your post I was wondering if you have noticed that your Charge 3 is still syncing? If so, I'd recommend changing the clock face to a different one to see if this brings back the display. 

Also, please make sure that your Fitbit is fully charged. 😉

Give this a go and let me know the outcome. I'll be around! 

[Kitteness]

Hey @MarreFitbit  Thanks for getting back with me. It still synced to a new clock face, but the lines stayed.. 😞 I charged it fully as well.

This is not fixed!! I’m not sure how it got set as solved...

Moderator edit: format

[Kitteness]

I don’t know why it’s saying it’s got a solution.... but it doesn’t...

[MarreFitbit · Accepted solution]

Hi @Kitteness, thanks for coming back and for following the suggestions provided. I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

I've unmarked the post as the "Accepted Solution". 😉

Please let me know if there's anything else I may do to assist in the meantime. 

[KarenG2107]

I have exactly the same situation with mine. It is still syncing but the screen is broken by horizontal lines, mainly at the the top and it has a mind of its own on the watch but the data its feeding back to the app

appears to be there or thereabout 😞 I got mine as a gift for Christmas so not that old 

[Kitteness]

Hopefully someone has gotten back to you by now... I hope they do and send you a replacement as well! ♡ Good luck. 🍀 

[HFMeringolo]

Same issue...hoping for an easy fix. Received my FitBit Christmas 2018 and now have black horizontal lines on the display.   Tried changing the clock, but the lines remained:(

[MarreFitbit]

Welcome to the Community Forums @HFMeringolo! Thanks for changing the clock face in order to solve the issue with the black lines on your Charge 3's screen. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to assist you in the meantime. 

[MitchNBA75]

Same situation....Charge 3...less than a year and have horizontal lines....my 3rd Fitbit having issues after just 1 year...

[HFMeringolo]

Hi,

The folks at Fitbit sent me a replacement as it was under warranty. As soon
as the new one synced, all the history came over without issue.

Best,

[MarreFitbit]

Hi there @MitchNBA75, welcome on board. I am sorry to hear that you are going through this situation. Rest assured that I will do my best to help you.

I'd recommend to restart your Charge 3 by following these steps. 

Hi @HFMeringolo. I'm glad to hear that our Support Team has sent you a replacement and that it has been working fine. 

Let me know if there's anything else I may do to assist you with. 

[MitchNBA75]

I have reset my Fitbit Charge3 and horizontal lines are still present.

I have also tried changing clock face, uninstalling and reinstalling the
charge 3 - neither of these have resolved the issue.

Please advise.

Thanks

[MarreFitbit]

Hi there @MitchNBA75, thanks for coming back and following the tips and recommendations I've provided. 

I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 😉

[Maeg1276]

I am having this same issue. I changed the clock face, rebooted my Fitbit and it is fully charged.  This is a replacement that I received about a month ago.  What else can I do?

[123Amber321]

Hello.  I am having the same issue with horizontal lines on my Charge 3.  They just appeared suddenly the other day and they won't go away.

I have:

(1) Reset my Fitbit several times

and

(2) Changed the clock face several times

Nothing works.  The lines are still there.  Please advise. 

[MarreFitbit]

Hello there @Maeg1276. I'm sorry for the late response. I've seen that one of our Moderators has created a support case on your behalf on Sep 16. And I could confirm that contacted our Support Team has helped you with this. Keep an eye on your inbox for updates on your case. 

Hey @123Amber321. Thanks for troubleshooting your Charge 3's display prior to contacting us. 

Since none of the steps you tried have worked, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Let me know if you have any questions present. 

[Tarkara]

Hi, could you raise a support ticket for me as well? I've got the same issue and changing the clock face nor restarting it helps. Otherwise is functioning fine, been putting up with it for months but they are getting more numerous! Thanks! 

[MarreFitbit]

Hello there @Tarkara, thanks for stopping by and letting me know you've done all the troubleshooting steps recommended in the Community Forums. 

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Let me know if there's anything else I may do to help you. 

[AmandlaOO]

Hi Marre,

I am having this same issue — thin white lines appearing at the top half of my Charge 3. I bought it in april 2019. I changed the clock face, rebooted my Fitbit and it is fully charged.  What else can I do?