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Horizontal lines on the screen of my Charge 3

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‎07-03-2021 06:47 - last edited on ‎07-03-2021 06:50 by Fitbit Moderator

‎07-03-2021 06:47 - last edited on ‎07-03-2021 06:50 by Fitbit Moderator

Good morning, 

I have lines on my charge 3, I have tried to restart it, and change the clock face with no change. Wondering if anyone could help me. 

 

 

Moderator edit: subject for clarity

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‎07-03-2021 06:54

‎07-03-2021 06:54

Hello @LadyRhona. Welcome to the community forums! 

 

Thank you for the detailed information and I appreciate your help in following some troubleshooting steps. It seems that you have completed the tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but Phone wait times are longer than normal, so I recommend initiating a chat. 

 

Please make sure to explain this situation and mention the steps you've already followed, this way they can provide a prompt resolution for your case. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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