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Hourly Activity Goal on Charge 3 doesn't match tile in Fitbit app

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‎01-03-2020 10:08 - last edited on ‎09-28-2020 15:40 by Fitbit Moderator

‎01-03-2020 10:08 - last edited on ‎09-28-2020 15:40 by Fitbit Moderator

Why are my steps in total not matching the summary per quarter hour which is used to monitor hourly activity? I walk 250 steps, all recorded but the activity log shows a lower number eg 78. Surely these should be the same.  It means that the app decides l have not met my goal when based on its own own data I clearly have. Surely a software bug?

 

 

Moderator edit: updated subject for clarity

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‎01-04-2020 07:48

‎01-04-2020 07:48

Hi there @CaptainZed, thanks for stopping by and thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 


We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


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