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Hourly Activity Goal on Charge 3 doesn't match tile in Fitbit app

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‎01-06-2020 06:37 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

‎01-06-2020 06:37 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

My Charge 3 Fitbit will not sync with the time to start and stop counting steps for the set hours as shown on the dashboard.  I have made repeated attempts to sync.

Thanks for help

 

 

Moderator edit: updated subject for clarity

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‎01-07-2020 05:43

‎01-07-2020 05:43

Hi there @wzm, welcome to the Community Forums. Thanks for the details provided and for taking the time to sync a few times your Charge 3 in order to rematch your Hourly Activity Goal. 

 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


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