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Hourly Activity Goal on Charge 3 doesn't match tile in Fitbit app

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‎01-31-2020 04:26 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎01-31-2020 04:26 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

Hi all, so sometimes when I sync my Fitbit (charge 3) to my phone one of the categories syncs incorrectly. For example today I completed my 9 active hours according to my tracker but when it synced it only said 4 active hours completed. I tried turning Bluetooth on and off and then syncing it again but it didn’t change? Hopefully we can find an answer! 

 

 

Moderator edit: updated subject for clarity

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‎02-01-2020 05:42

‎02-01-2020 05:42

Hi there @Jazothea, welcome to the Community Forums. Thanks for letting us know about this issue with your Hourly Activity Goal not matching and for trying to fix it. We’re aware of it and are working to identify a resolution as quickly as possible. 


We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


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‎02-02-2020 03:08

In response to MarreFitbit

‎02-02-2020 03:08

Thank you! I appreciated anything you can do 🙂

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