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Hourly activity goal information not matching on Fitbit App and Charge 3

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‎05-11-2020 01:35 - last edited on ‎09-27-2020 10:21 by Moderator Alum

‎05-11-2020 01:35 - last edited on ‎09-27-2020 10:21 by Moderator Alum

Every week, normally more than once, what my Fitbit Charge 3 says is not being recorded when synced with my account. I just checked and I have done 4 of 10 x250 steps per hour so far today and only 2 have been credited. Sometimes my walks are either not transferred at all or show much shorter times. I will keep posting!

 

 

Moderator Edit: Clarified subject

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‎09-27-2020 10:21

‎09-27-2020 10:21

It's great to see you here, @bollinger.

 

Thanks for letting us know about the issue you are experiencing with your hourly activity goal. We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Please let me know if there's anything I may do to assist you in the meantime.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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