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Hourly activity goal information not matching on Fitbit App and Charge 3

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‎05-31-2020 17:42 - last edited on ‎11-12-2020 08:00 by Moderator Alum

‎05-31-2020 17:42 - last edited on ‎11-12-2020 08:00 by Moderator Alum

My app is displayed inaccurate information regarding my hourly steps. I completed all of my 9 hours, however the app is only displaying one hour worth of steps. This is frustrating and now question the overall accuracy of ALL of my Fitbit data.

 

Any suggestions on how to fix this??

Thank you

 

 

Moderator Edit: Clarified subject

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‎11-12-2020 08:03

‎11-12-2020 08:03

Welcome to the Community, @Heather.Marie.

 

Thanks for letting us know about the issue you are experiencing with your hourly activity goal feature. We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Please let me know if there's anything I may do to assist you in the meantime.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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