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Hourly activity goal isn't matching

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‎01-01-2020 19:34 - last edited on ‎09-28-2020 15:40 by Fitbit Moderator

‎01-01-2020 19:34 - last edited on ‎09-28-2020 15:40 by Fitbit Moderator

For a few days my active hours haven’t been syncing correctly to my phone. On my Charge 3 it says that I have all active hours but in the app it shows I’m missing some. I’ve tried restarting both my phone and the Fitbit but it still doesn’t work. And all software is up to date. Is there anything else I can try? 

 

 

Moderator edit: subject for clarity

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‎01-02-2020 03:07

‎01-02-2020 03:07

Welcome to the Forums, @Krista314159.

 

Thanks for troubleshooting this hourly goal issue. We have escalated this problem to our team. Once we have more information about this, we will be glad to share it with you. Your patience and understanding will be much appreciated.

 

Let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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