help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Hourly activity goal isn't matching

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-08-2020 15:02 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

‎01-08-2020 15:02 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

I have noticed in the last two or three weeks that the app does not register all my hourly activity. Today my Fitbit registered 13 of 14 hours but the app did not. Any idea what is happening and how I can remedy it?

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-09-2020 04:04

‎01-09-2020 04:04

It's great to see you here, @Floovitz.

 

Thanks for letting us about this issue with your hourly activity goal. We have escalated to our team, once we receive more information about this, we will be glad to share it with you. In the meantime, your patience and understanding will be much appreciated.

 

Let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes