01-08-2018
04:57
- last edited on
09-08-2020
18:54
by
MatthewFitbit
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01-08-2018
04:57
- last edited on
09-08-2020
18:54
by
MatthewFitbit
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I have a Charge 2 device with an Android phone. For the past few weeks, my hourly activity is tracked correctly and I can view the current day on the graph, but the previous six days on the graph are blank. If I look at the history for the hourly activity by day, the previous 6 days show as 0 but anything 7 days old or older shows the corrrect value.
For example, today is January 8. When I look at the hourly activity history, everything from Jan 2 to January 7 shows as 0 steps, but Jan 1 and before shows correctly. Yesterday, I could see Dec 31 and before. Tomorrow I will be able to see Jan 2 and before.
I tried checking the online version of the app but it doesn't display historical hourly tracking data. I also tried reinstalling the Fitbit app but without success.
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01-10-2018 15:56
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01-10-2018 15:56
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Click on the hourly activity tile, go back to main dashboard screen, then back to hourly activity tile. Recently it seems to take 2 attempts to populate the data.
01-10-2018 14:24
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01-10-2018 14:24
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This is also the case for me - charge 2 + android app

01-10-2018 15:56
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01-10-2018 15:56
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Click on the hourly activity tile, go back to main dashboard screen, then back to hourly activity tile. Recently it seems to take 2 attempts to populate the data.
01-10-2018 17:17
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01-10-2018 17:17
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Cool! It worked!

11-20-2018 19:16
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11-20-2018 19:16
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I'm not sure this is "solved" as much as there is a reasonable workaround.
FitBit needs to fix your app...for the money we spend on devices, the app and support are getting more and more glitchy by the day.

04-04-2019 01:55
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04-04-2019 01:55
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Same here, all data is correct, hourly activity is my charge 2 device, battery full y but application shows 0 activity, what's the problem and how to solve it?

