help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Hourly activity information isn't matching

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-15-2020 09:36 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

‎04-15-2020 09:36 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

Today, for reasons unknown my Charge 3 is not syncing hourly steps or active minutes to the app, although it is syncing overall steps number and it has given me an exercise day! Anyone else had this problem and know how to rectify it. My charge is telling me I have 9 of 9 hours of 250 steps but the app is only saying 2 of 9 hours. Most frustrating!

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-17-2020 16:56

‎04-17-2020 16:56

Welcome to the Community, @Grannie_Anne.

 

Thanks for letting us know about this hourly activity issue. We have escalated this problem to our team and once we have more information about, we will be glad to share it with you. Your patience and understanding will be much appreciated.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes