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Hourly activity information isn't matching

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‎04-24-2020 02:20 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

‎04-24-2020 02:20 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

Although my Charge 3 has recorded my steps and 250 per hour count, the data is not carrying over to my phone. Eventually the total steps recorded at the end of the day, the individual 250 steps per hour didn't. Does anyone know how to cure this?

 

 

Moderator edit: subject for clarity

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‎05-08-2020 07:19

‎05-08-2020 07:19

It's great to welcome you, @PaulMar.

 

I am sorry for the delay in response. Regarding your hourly activity issue, our team is aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Please let me know if there's anything I may do to assist you in the meantime.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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