help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Hourly activity mismatch app and Charge 3

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-28-2020 15:04 - last edited on ‎09-17-2020 11:42 by Fitbit Moderator

‎04-28-2020 15:04 - last edited on ‎09-17-2020 11:42 by Fitbit Moderator

Same problem I’ve reported on multiple occasions and yet it’s happened again. 
Today 4/28 My charge 3 indicates 9 out of 9 hours of daily step activity. The app, on my iPhone 7 Plus shows 7 out of 9 hours of daily step activity. This incompatible mismatch sync has occurred on numerous occasions and been reported each time. And it’s never been resolved. Why is that Fitbit? I think it’s time I investigate your competitors. I’m very unhappy. 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎04-30-2020 12:17

‎04-30-2020 12:17

This annoys the heck out of me, too.

Best Answer
0 Votes

‎04-30-2020 20:58 - edited ‎04-30-2020 21:03

‎04-30-2020 20:58 - edited ‎04-30-2020 21:03

My app regularly doesn’t record at least one active hour per day. My total step count on the dashboard is the same, but when I open the step count to check the graph of steps per hour the step count is never the same. There are always fewer steps in the graph screen than my overall step count. No clue why there is a discrepancy between screens.

Best Answer
0 Votes