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Hourly activity on my Charge 2 and app show different stats

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‎11-23-2020 14:03 - last edited on ‎11-25-2020 18:45 by

‎11-23-2020 14:03 - last edited on ‎11-25-2020 18:45 by

Hourly activity on my watch and info on app show different stats.
I have tried:

- syncing

- restarting my phone 

- deleting the app 

- Bluetooth on/off to re pair it 

- removing the charge 2 and reinstalling it on the fitbit app. 
- taking the reminders to move off (then back on) 

 

what else can I try?

 

 

Moderator edit: subject for clarity

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‎11-25-2020 18:44

‎11-25-2020 18:44

Welcome to the Fitbit Community, @Natalie1101.

 

I appreciate your participation in the Forums and sharing that your hourly activity on your Charge 2 and information on app show different stats. Thanks for trying to resolve this, I appreciate the additional details and I am here to assist you. I would like to confirm that our team is aware of this issue and is working to identify a resolution as quickly as possible. I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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