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Hourly goal tile doesn't match

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‎07-25-2019 08:05 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-25-2019 08:05 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

This has started in past 2 months and not every day. Today my charge 2 is showing I have completed 4 of the hours 250 steps. My app is showing I have completed 3 of my hourly steps. Is there some thing I need to  sync?  

 

Moderator edit: Subject for clarity 

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‎07-26-2019 11:52

‎07-26-2019 11:52

Hello @The3boys welcome to the Community Forums, it's a pleasure for me to assist you with your Charge 2 concern. 

 

Let me share with you that we’re aware of this situation and working to identify a resolution as quickly as possible, our apologies for any trouble this may cause to you. We appreciate your patience while we work to identify a resolution as soon as we can. In the meantime, I recommend you to try the following steps:

 

  1. Force quit the Fitbit app
  2. Uninstall the app from your mobile device
  3. Make sure that the operating system of your phone is up to date
  4. Reboot your mobile device
  5. Reinstall the Fitbit app

 

See you around, let me know if you have any additional questions.

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