How can I disable the heart zone notifications on Charge 4?

[T__]

Hi, how can I disable the heart zone notifications on the Charge 4? The ones that make the Charge vibrate.

Thanks

Moderator Edit: Clarified subject

[SteveH · Accepted solution]

Go to the "Settings" app on the Charge 4. In there is a setting to turn heart rate zone alerts on or off

[T__]

Thanks a lot 🙂

That solved my problem

[SunsetRunner]

I turned off notifications but I still get them when I am exercising.

Is there a way to turn them off while exercising?

[stevejc42]

I have "heart zone alerts" set to no, but I still get the buzz and notification of entering cardio and fat burn modes.  It doesn't seem to honor the setting at all.

Turning the setting off has absolutely no effect.  I cannot make it stop buzzing and notifying with every switch from fat burn to cardio. Have latest firmware, reset device. It will not stop.

I called support and learned (can't find it documented) there is a Heart Zone setting under EACH exercise.  Select an exercise, and swipe up.  It's there.

Moderator Edit: Formatting

[SunsetRunner]

I found out you also have to go to About in Settings and reboot the device for the setting to be respected

[AlejandraFitbit]

Welcome to the Community @SunsetRunner and @T__. @stevejc42 it's great to see you here and @SteveH, thanks for the input.

I am sorry for the delayed in response and appreciate all the efforts in trying to fix this heart rate zone alerts. There are 2 types of alerts for Active Zone Minutes: 

• In the Exercise app, to turn off alerts that indicate the heart zone for a specific exercise:
  1. On your Charge 4, open the Exercise app and swipe to find an exercise. You can turn off the alert for Run, Bike, Outdoor Workout, Walk, Interval Timer, and Hike.
  2. Swipe up on the arrow, and tap Heart Rate Zone Alert.
• In the Settings app on the device, to turn off the heart-zone alerts that happen when the customer isn't in the Exercise app: 
  • On your Charge 4, open the Settings app > swipe down and tap Heart Zone Alerts.

Let me know if you need anything else. 🙂

[FitbitUser623]

Turning off the heart rate notifications on my Fitbit charge4 no longer turns off the heart rate notifications. They continue on even though I have checked and rechecked and show that they are turned off.

[SunsetRunner]

The setting to turn off heart rate alerts is apparently different than the ones you get while exercising.

You actually have to go to the INDIVIDUAL exercises and scroll down to find that each exercise has another individual heart zone alert.

While that's already very strange it gets worse.

Fitbit decided that for some specific exercises you are not allowed to turn off heart rate alerts.

This is an extremely strange design decision to me and is making the Charge 4 feel like a downgrade even from the Charge 3.

It's a bad design. All exercises should have individual alerts and and global setting should shut them all off if need be.

I like to focus while I'm exercising, I don't want the Fitbit making me think I got a notification for something important the whole time. 

[harunmushod]

Could you clarify? On the Charge 4 watch, under "Settings" I can only turn off/on the "Heart Rate" function, which stops measuring heart rate altogether. I only want to turn off notifications for when a heart rate changes zones, particularly during "Interval" Training (it interferes with the interval alerts). How do I do that?

This is you instruction to turn off the heart rate zones notification alert for exercise. 

1. On your Charge 4, open the Exercise app and swipe to find an exercise. You can turn off the alert for Run, Bike, Outdoor Workout, Walk, Interval Timer, and Hike.
2. Swipe up on the arrow, and tap Heart Rate Zone Alert.

I have to confess, I don't follow the instruction. When I go to the "Exercise" app on my Charge 4 watch, then I only have one option, Interval exercise (as I set that up on my Fitbit app on my phone). There is no arrow, but if I swipe up I get to a bit that says ""Heart Zone Notifications Disabled in Settings app", but its in dark letters, which suggests that it is not switched on, but I can't switch it on, and I have no idea whether that means the "Heart Zone Notifications" is switched off, and if so how I managed to do that. 

So your instructions don't really fit and I'm at a loss whether I have finally (and mysteriously) managed to turn off that heart rate zone notification during interval training that had been interfering with my interval training since I have had this watch.

Can you provide a more foolproof instruction, being clear when you are referring to the watch and when you are referring to the phone app in your instructions? 

Moderator edit: merged reply

[stevejc42]

Go to the jogging (running) exercise, and swipe up. You'll see the setting
there....UNDER the exercise itself.

--
Regards,

Steve

*"In the beginning the Universe was created. This has made a lot of people
very angry and has been widely regarded as a bad move." - Douglas Adams
*

[SunsetRunner]

Specifically for interval workouts, you go to Exercise > Interval Workout >
scroll down > and turn off that second Heart Rate Zone Alert.

There are separate hidden settings for heart rate zone alerts for some but
not all exercises.

In my opinion its confusing design that is bothering users, making Heart
Rate Zone Alerts a downgrade from the Charge 3. It’s upsetting enough that
I personally won’t be using Fitbit in the future.

[SunsetRunner]

You have to turn off Heart Rate Zone Alerts on the watch.

The watch has 2 different places to turn it off.

1. Settings on the watch
2. On the watch go to your exercise and scroll down to turn it off the that
specific exercise.

However not all exercises let you turn off the alerts for them in method
#2. This is a bad design choice on Fitbit’s behalf and upsetting and
confusing to users.

[stevejc42]

It appears the latest firmware update (yesterday for me) broke this. There
is no longer a setting at the exercise level, and it doesn't honor the
global setting in settings.

Why did they break this, I wonder?

--
Regards,

Steve

*"In the beginning the Universe was created. This has made a lot of people
very angry and has been widely regarded as a bad move." - Douglas Adams
*

[robinmwoolery72]

Do you actually have a 'heart zone alerts' in the settings? I have 'heart rate' and 'active zone minutes notifications'. 

[harunmushod]

Yes, me too.

[ScubaRW50]

No such thing under settings in my charge 4. On mine you can only turn off heart rate and that shuts it off completely. 

[Ppberk]

I had the same issue after I updated to 96.29. I think the issue us that it reset all the activities to on and the blocked them based on the “Active zone minutes” setting being turned off. 

The fix is to go to the settings “app” on your FitBit (not your phone) and turn the Active Zone Minutes Notifications ON. (Note: this is only temporary)

This then allows you to go into the individual exercises and scroll down to individually turn them back off. You will no longer see the “disabled in settings” grayed out button. 

Then once you are finished go back to the settings “app” and turn the Active Zone Minutes Notifications back OFF.

This is clearly a bad firmware bug and shows once again that Fitbit just rushes things to market stand fixes it in post. I’ve owned the Charge 2, 3 and 4. The 4 is bad enough that I’ll be upgrading to Garmin soon. 

[harunmushod]

That did the trick on my Charge 4. Thank you very much. 

[totalterry]

Holy crap in a batman suit, that actually worked... **ahem** that is scary.