How do I adjust the brightness on my Charge 3?

[Milly20]

how do I adjust the brightness on a charge 3.  It seems to be very dim

Moderator edit: updated subject for clarity

[Bkk63]

It doesn't allow brightness to be adjusted.  

[SantoP]

I have the same issue and going to by a charge 4.have you found that brightness is better compared to charge 3? Thanks

[Dang911]

I was able to brighten...very hard to see but thank you

[JeSk1]

Update: when I contacted Fitbit, they sent me a new charge 3, no quibbles. Full marks for customer service I’d say!

[davidlan]

Hi @cathm

Thank you, I also have the same problem

[Dixiebear]

I can'talso

have you manage sort it out 

[Cycler555]

Yes why does Fitbit not offer a solution to this common problem.

[Dixiebear]

It really bad there no adjustment on settings and if on sleep mode as some suggest can't find that neither.Sent from my Samsung Galaxy smartphone.

[SunsetRunner]

I have had the same issue with charge 2. I went to the settings and clicked on brightness on and now I can not see the screen now to adjust or see anything. Please help me any suggestions.

Thank you

[22Civicowner]

Only if its under warranty. Other than that they will only send you a 35% discount on a new one. They are not a great company. I refuse to buy another product from them if they can’t even give us a proper fix for our current ones we own. That’s just a reward for exceptionally terrible customer service. 

[JeSk1]

They didn’t ask me for any receipt or proof of purchase. I had said it was a Christmas present (which it was) and I’d had it for over a year. I received a new replacement without even asking. I have no complaints about customer service. However, I have recently noticed that this one is now having the same problem ie I can’t read the screen outside on a sunny day as the screen gets dims down. Annoying.

[Dixiebear]

I on my second one exactly same they offer me 35% discount on new one but what the point if first lasted about 11month and 2nd just out of warrantySent from my Samsung Galaxy smartphone.

[Dixiebear]

This my second and not going to get another even with 35% discount if not going to last a lot longer Sent from my Samsung Galaxy smartphone.

[seskander5]

In the fitbit app? Cause it doesn't have brightness 

[Aloha27]

If I could read the display, I wouldn’t be looking it up on this forum

[Dixiebear]

If you can't see anything on screen you can't mine the same and out of warranty. If you can read screen message me back Sent from my Samsung Galaxy smartphone.

[Daimaxboyce]

TO CHANGE BRIGHTNESS , EVEN IF DIM ! 
Swipe the screen 4 times to the left . 
You may see Settings at the top : 

Press the Settings on the top half of the screen once. . 

Then tap the screen at the top which changes to 3 modes of Brightness : 

Normal , 

Auto 

Dim 

press the side button twice once you get the setting for you. 

[willjoe]

A bright screen can suck a lot of energy out of a touchscreen Fitbit (such as a Versa, Charge 3, or Ionic). On your device's screen, swipe left until you find “Settings.” Select that. Scroll to “Brightness.” Tap that button to cycle through brightness levels.

Regards,

Will

[tom94]

This is a "chicken or the egg" problem. I know how to change the settings on the Charge 3. But how can I change the settings if the Charge 3 screen if it is too dim to see the screen? I've tried to resetting by changing the clock face and by connecting it to the charger for 8 seconds - no luck. I couldn't find a way to adjust the settings on the app. Is there way to change the settings on the app? If so, how?

[Daimaxboyce]

watch the video on YouTube for this issue . 
when you are swiping sideways you need to count it carefully so you are on the correct selected menu ( even if it’s too dim to see ) , when you then tap the screen it only has 3 adjustments , Dim , Bright and Auto . 
 I’ve now got a Fitbit charge 5 but there seems to still be this issue with Fitbit Charge 3 .