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How do I change my weight start day?

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‎03-18-2019 01:25 - last edited on ‎11-17-2020 11:22 by Fitbit Moderator

‎03-18-2019 01:25 - last edited on ‎11-17-2020 11:22 by Fitbit Moderator

Dear all,

 

I have a Charge 3 and I started using it 'properly on March 7th. On 11th I went into the account setting and played with target weights etc I now can not set it back to the 7th. 

 

On my iPhone I have been into account settings and in nutrition and body goals I have changed the start date back to 7th March several times, I have logged out and back in again, but it keeps ignoring this and only shows today's date. Is there a save function somewhere that is not popping up on my iPhone?

 

Many thanks,

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎03-20-2019 04:32

‎03-20-2019 04:32

Hey @Levy59, welcome to the Community.

 

I appreciate all the efforts in trying to fix this weight loss date issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

See you later. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-29-2020 00:44

In response to AlejandraFitbit

‎01-29-2020 00:44

Hi, was there ever a solution to this? I’m having the same problem, had started well and then wanted to amend my goal weight so it then changed the start date and now only shows what I lost since then, when I want to show all of it? Is there any way to change the date to show lbs lost since a date you choose? Thanks Amy 

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