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How do I clear my fitbit info, so I can give it to my husband to use? Charge 2

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‎09-03-2022 09:12

‎09-03-2022 09:12

I am upgrading and want to clear my Charge 2 so my husband can use it.

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‎09-03-2022 09:17

‎09-03-2022 09:17

Hi @SunsetRunner  be sure to remove it from your account. With the Charge 2, once he sets it up, it starts from scratch for him. Read for details.

Stepping in the U.S.A. since September 2013. Android 14

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‎10-13-2022 00:16

‎10-13-2022 00:16

To erase your data from your device:
On your Fitbit device, open the Settings app. Clear User Data.
When prompted, press the screen for 3 seconds and release. When your tracker vibrates and the clock screen appears, your data is erased.

 

Regards,

Will

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‎10-13-2022 06:32

In response to willjoe

‎10-13-2022 06:32

Hi @willjoe  the original poster has since deleted their account, so we don't know if they were successful in clearing the data. They had the Charge 2, which is an older Fitbit and doesn't have the ability to clear the data on the device itself. 

Stepping in the U.S.A. since September 2013. Android 14

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