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How do I find a stolen Charge 4?

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‎11-06-2022 01:42 - last edited on ‎12-13-2022 15:33 by Fitbit Moderator

‎11-06-2022 01:42 - last edited on ‎12-13-2022 15:33 by Fitbit Moderator

Somebody at my daughters schools has stolen her Fitbit Charge 4. The person that has taken it is charging and using the device as my daughters mobile occasionally tries to sync with it. 

 

For the device to try and sync how close does it have to be ?

Can she sync with device without the person who has it knowing and what information will this share?

Am I right in thinking these devices don't have an audible alarm?

 

Is there a way to send feedback about these devices, as I find it amazing and extremely infuriating that it isn't possible to remotely stop this device from working or lock it with an encrypted password.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎11-06-2022 05:19

‎11-06-2022 05:19

Hi @NeilC2022  if someone has taken the device and set it up, then it shouldn't show on your daughter's account. 25 feet more or less is the range. While there is no audible alarm, if it get notifications, each phone call, text or Fitbit message would cause the device to vibrate. I'm not sure what the best thing to do is other than inform the school that the Fitbit was stolen and someone on campus has it. Sorry this happened. 

Stepping in the U.S.A. since September 2013. Android 14

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‎11-06-2022 17:26 - last edited on ‎04-10-2024 12:06 by Fitbit Moderator

In response to Odyssey13

‎11-06-2022 17:26 - last edited on ‎04-10-2024 12:06 by Fitbit Moderator

@NeilC2022 Welcome to the Community. @Odyssey13 Thanks for your great help!

@NeilC2022 Thanks for bringing this to our attention. I understand how you're feeling and as our friend mentioned, if the Charge 4 was set up to another account, it won't be able to sync with your daughter's Fitbit app. On the other hand, if the tracker still appears on her Fitbit app, you can give a try to the following:

  • Check the Fitbit app to see the last time it synced. If it synced recently, it's likely within range of your phone.

  • Try using a Bluetooth locator app to help you find her tracker. For iPhone, try LightBlue Explorer. For Android, try Bluetooth Finder.

 
As @Odyssey13, I'd also advise you to inform the school so they can further help you with this situation.
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