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How do I fix my set up issue with my Charge 4

‎04-20-2024 04:41 - last edited on ‎04-22-2024 05:43 by Fitbit Moderator

‎04-20-2024 04:41 - last edited on ‎04-22-2024 05:43 by Fitbit Moderator

I had been wrestling with this last night but a good night sleep always works well. Got up this morning and re-download the fitbit app. Went through the setup instructions til the watch said the download or update message. Went on my charge 4 clicked on about and clear data. After that it went right through the rest of the setup. Hope this helps someone. Just basically factory reset your tracker. Then it will pop up on the screen to update now or later.

Moderator Edit: Clarified subject

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‎04-22-2024 05:45

‎04-22-2024 05:45

Hi there, @Neecee38. Welcome to the Fitbit Community Forums! I'm pleased to hear that you managed to solve the set up issue with your Charge 4. I appreciate you taking the time to share the steps that worked for you. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

Happy stepping! 

Maria | Community Moderator, Fitbit


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