How do I set up my Charge 3 after having a Charge 2?

[SunsetRunner]

I want to add my new chardge 3 to my fitbit account from charge 2. Can't find how. Except to delete my account. ?

Moderator edit: updated subject for clarity

[SteveH]

There's no need to delete your account. 

Do one last sync of your Charge 2 (if you can) so that the app is up to date before you start.

Then, go into the account section of the app by selecting your profile image at the top left of the main dashboard screen. Then select "set up a device". Choose Charge 3 and it will step you through the process. All your data, settings, badges etc will be retained.

Then you can choose to keep your Charge 2 connected to your account so you can swap between them, or you can select it from the account section of the app and taken the option to remove it from your account. Again, all your data will be safe if you do this.

[SunsetRunner]

Hi there thanks for your reply. I have tried that and there is no where that says add a new device. It says i can delete charge 2..So do i do that first?

[SunsetRunner]

Thanks but i have tried all that and add new device never appears so i have deleted the account and will start over.

[MarreFitbit]

Hello there @SunsetRunner, welcome to the Community Forums. Thanks for the details provided and for following @SteveH's suggestion. Please note that there's no need to delete your account if what you want is to keep your history. 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If you've not done so, I'd suggest to try the following:

1. Remove the old Charge 2 from the phone's Bluetooth settings.

2. Turn off other Bluetooth connections when not in use.

3. Plug it into the charging cable and open the Fitbit app.

4. Setup your Charge 3.

As we have mentioned, keep in mind that if you are going to use the same Fitbit email address you used to use with your Charge 2, all your previous data will be stored on your Fitbit account (since the day you linked your Charge 2 until now). Once the Charge 3 is paired to the account, your dashboard will start syncing and showing all the information tracked from your Charge 3.

If you don't want to see previous data and want to start from scratch with your Charge 3, you'll need to create a new account. 

Let me know if there's anything else I may do to assist you with. 

[janthegran]

Thank you all for your help. i managed it.

[MarreFitbit]

Hi there @janthegran, welcome here. I'm glad to hear that you managed to set up your Charge 3. 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted! 😉