How do I turn on the "Screen Wake" option?

[StephanieC]

I've just upgraded from a Charge 2 to a Charge 3. When I raised my arm to see the time with my Charge 2 the watch face would light up and display the time and steps, etc. My Charge 3 won't do this; I have to tap it twice to make the display turn on. How do I make it turn on automatically? 

Thank you,

Stephanie

Moderator edit: subject for clarity

[JohnnyRow · Accepted solution]

Hold in left side button a few seconds;  look for 'Screen Wake'; tap to toggle on or off.

[StephanieC]

Thank you! That worked!

[AlejandraFitbit]

It's great to see you around @StephanieC and @JohnnyRow thanks for the input.

I am glad to see here that the instructions provided by our friend worked and that the screen wake option on your Charge 3 is now on. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping! 

[sxsg]

Can you change the amount of time the face is lit up?  For me it is on only a few seconds and I have to keep touching the side button.

[StephanieC]

One last request......How do I fix my profile name? I do not have a "C" in my name and I'm not a jogger. I've gone to the profile page but I'm not finding anywhere to change my name and activity.Thank you,Stephanie

[JohnnyRow]

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@StephanieC wrote:
One last request......How do I fix my profile name? I do not have a "C" in my name and I'm not a jogger. I've gone to the profile page but I'm not finding anywhere to change my name and activity.Thank you,Stephanie

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As for "jogger", everybody gets some label as walking/running just based on amount of activity of the boards.  With more activity it changes to different labels.  There is nothing you can do to change that.  It is just meant for "fun" and is usually just ignored.

[Noosha]

I have tried tapping the toggle for this and the messaging function but they still won't turn on. Any ideas?

Thank you 

[JohnnyRow]

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@Noosha wrote:

I have tried tapping the toggle for this and the messaging function but they still won't turn on. Any ideas?

Thank you 

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If you are in 'Sleep Mode', that prevents turning on 'Screen Wake'.

[Noosha]

Great, thank you!Sent from my Samsung Galaxy smartphone.

[Rapps]

Leaving this incase it will help another user.

My Charge 3 lost its ability to wake via the double tap and only woke intermittently when I raised my wrist. 

I found it was in sleep mode, toggled it off and it wakes uber quickly when wrist is raised now.

The double tap usually is taking a couple tries unfortunately. 

On a side note I really miss the Alta, it was a nice basic small tracker, exactly what I wanted.  It may seem like evolving products to add the options competitors have like the smart watches, but I already have an iPhone with me, I just wanted to continue to track steps and continue to use fitbit app.  I’ve got near 10 years of steps here, but the Charge 3 has been a constant pain in the rear end.  The side button seems to depress at will and settings change leaving me to search about this site trying to understand a tracker I’m not that happy about.  Please consider bringing back a nice solid functioning basic tracker for those of us who are being forced to different companies products because Fitbit adds more and more features thus making the product line too specialized for us.