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How do I un-pair Charge 3 from my phone's Bluetooth?

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‎03-28-2021 18:40 - last edited on ‎03-29-2021 05:16 by Fitbit Moderator

‎03-28-2021 18:40 - last edited on ‎03-29-2021 05:16 by Fitbit Moderator

I just got a versa 3 and gave my daughter my charge 3. I set-up the versa in my Fitbit account and my daughter setup the charge under her own account. However, she keeps getting text notifications to her charge, we are BOTH getting the text notifications. How do I stop her from getting my notifications? I can’t figure it out for the life of me and it’s very frustrating. I don’t want her seeing messages friends are sending me, lol!!

 

 

Moderator edit: subject for clarity

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‎03-28-2021 19:05

‎03-28-2021 19:05

Check your phone's bluetooth and unpair the Charge 3.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎03-29-2021 05:21

In response to JohnnyRow

‎03-29-2021 05:21

Hello @Kittykat7170 Welcome to the community forums. @JohnnyRow It's great to see you around and thanks for your input. 

 

Thank you for the information and I'm sorry for this experience. Adding to what @JohnnyRow mentioned, please make sure to forget the Bluetooth connection between your phone and your Fitbit device. For this, follow the steps below: 

 

1. On your phone, tap Settings > Bluetooth.
2. Tap the information icon. The letter (i) inside a circle or gear icon next to the name of your Fitbit device. (Charge 3)
3. Find the option to forget the device. 

4. Open the Fitbit app and set up notifications again but this time with your Versa 3, then sync your Fitbit device.

 

For more information, I recommend checking at this help article: How do I get notifications from my phone on my Fitbit device?

 

Hope this helps! 

Wilson M. | Community Moderator, Fitbit.
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