How do I update the time zone on my Charge 3?

[Denise101]

time is way off.  how do I reset it?  Can not find time zone in app to check it.

Moderator edit: updated subject for clarity

[SunsetRunner]

Denise, time is set automatically when you sync your tracker.  To set the Time Zone, go to Fitbit.com and click on the gear icon at the upper right amd then Settings.  Scroll down to Time Zone, set it then scroll on down to Submit and then sync your tracker.

[AnneBowman]

My Fitbit was 7 minutes behind the actual time. I reset it. Then I charged overnight. It is now 50 minutes ahead of actual time, and data has not reset since yesterday. I reset it again. No change. 

It is charged, though. 😕

[MarreFitbit · Accepted solution]

Hi there @Denise101 and @AnneBowman, welcome to the Community Forums. Thanks for the details provided and for taking the time to fix the time on your Charge 3 trackers. 

As @SunsetRunner said, note that the time might be showing wrong if the Charge 3 hasn't synced or if your device is not paired to your account. So, I'd recommend making sure that your device is successfully linked to your account and syncing with the Fitbit app. 

Said that, keep in mind that you'll need to sync your tracker in order for it to grab the timezone on your app and phone. If you're having syncing difficulties, please check: Why won't my Fitbit device sync? 

If the Charge 3 is syncing as it should, I recommend changing your timezone to a complete different one, sync your device, put the correct time and sync again. To change the time make sure you are following the instructions provided in the help article How do I change the time on my Fitbit device?

Give this a go and let us know the outcome. 

[Bullies02]

my fit bit was charging and when finished three hours earlier. How do I reset the time

[Bullies02]

I cannot find the icon you want me to sync with