How do you restart the Fitbit when it has a blank screen and the battery is halfway charged.

[tstew1128]

How do you restart the fitbit when the screen is blank and the battery is halfway charged?

[Hmeix94]

Had my Garmin for over 3 years. No problems. Had fitbit for 3 months and blank face...can't get it to reset after 15 seconds held on charger. Nothing.  😞 Any other options ?

[JohnHamer]

I have tried all of this and do not get a smiley face or a battery back.

[Hackedoff332]

Same here. Followed instructions and no luck. Seems to be a common complaint.  Is the only solution a new device? If so can I link it to current account and stats?

[WilsonFitbit]

Hello @Hackedoff332, welcome to the community forums! Thank you for the information and for following the suggested troubleshooting steps! 

Since the inconvenience has persisted, the best way to get help is to contact our Support Team. You can contact them through chat or over the phone. Click here to get connected. 

Have a great day!

[AshleeHyde]

I’m having this issue as well and I’ve tried this and nothing. There was no smiley face. It’s still collecting my data but the screen is black and it won’t light up.

[WilsonFitbit]

Hello @AshleeHyde Welcome to the community forums! 

Thank you for following the troubleshooting steps suggested in this thread. Since the inconvenience has persisted, I recommend contacting our Support Team for further assistance. Click here to get connected. 

Have a wonderful day! 

[Martic]

I'd like an answer to that question myself. Can you link stats?

Mine too ! I can't change clock face and have contacted customer support.

Moderator Edit: Merged posts

[WilsonFitbit]

@Martic It's great to see you around. 

I was able to see that you have received assistance on this thread. For your question, you can setup a new Fitbit device to your existing Fitbit account. By doing this, all your old Fitbit data should remain. 

@Hackedoff332 I apologize since I didn't answer your question before. But this information also applies for your question. For more information about the setup process, please check: How do I set up my Fitbit device?

See you around. 

[Martic]

yes, I found that out. Thank you.

[WilsonFitbit]

@Martic Glad to know you sorted this out! 

Have a wonderful day! 

[gail4ta]

Absolutely nothing is happening when I follow these directions.  My screen was very dim and I was trying to make it brighter.  I went to setting and hit brightness and the watch went blank.  Very disgusted with my Charge 3.  Please help. 

Moderator edit: format

[WilsonFitbit]

Hello @gail4ta. Welcome to the community forums. 

I'm very sorry for the experience and thank you for the information and for following our suggested steps. At this time, I was able to see that you reached out to our Support Team and they have provided information and assistance. If you still have questions or inquiries about the outcome of your case, I recommend replying back to them and they will be glad to continue assisting you. 

See you around. 

[richard77]

I did as you recommended. A couple of times the Fitbit icon came on and now not even that happens

[WilsonFitbit]

Hello @richard77. Welcome to the community forums. 

Thank you very much for following the recommended tips. At this time, I was able to see that you reached out to our Support Team regarding this matter and they have provided information and assistance. If you still have questions or inquiries about the outcome of your case, I recommend replying back to them and they will be more than glad to continue assisting you. 

On a side note, in case you have any questions in the future, please make sure to post them in the correct board. 

[gilmans]

Time was wrong . Put watch on and it is blank again

[gail4ta]

Whenever I have a Fitbit problem I go th the APP store and update my Fitbit app
Good luck!

Sent from my iPhone

[Martic]

this is happening to my husbands charge 2 he can see nothing on the screen of the fitbit but he can see info on his phone.

[Suefromkent]

Exactly the same with me. First one a year after purchased screen kept fading. This one just out of warranty screen blank. Customer service went through everything with me to get it to work but nothing. ……. They offering me a 30% discount. Leaving Fitbit and going with Apple, at least their products last.

[fitnessfitz]

It's been 2 years since your post, so who knows if you'll see this, but please tell me why you chose Fitbit if your Garmin was working well. I've had 2 fitbits and each one has had quirks and issues, including the current 'blank screen' issue that is in this thread. I was thinking about going to Garmin. I just want a low maintenance tracker that is accurate, but not too complex-- that WORKS after a year, without glitches or dim screens or random and inconsistent actions within the interface. EHH!

[ToddGL]

Still nothing